Delivery
All orders are shipped from our warehouse in Laval and are processed within 2 business days. You will receive a tracking number once your order has been shipped. Some of our orders benefit from our local delivery service. Learn more about local delivery Click here
International orders
Since we do not charge you any taxes, you are responsible for duties and taxes once your order arrives in your country.
Feedback
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Other items that cannot be returned::
* Gift cards
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at support@gopiscine.ca.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an email at support@gopiscine.ca and send us your article at: 1480 rue de Jaffa, Laval, QC, H7P4K9, Canada.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the donor preferred to receive the item first and give it to you later, we will send a refund to the donor and they will know that you have returned the item.
Dispatch
To return a product, you must mail it to: 1480 rue de Jaffa, Laval, QC, H7P4K9, Canada.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on your place of residence, the time taken to receive your exchanged product may vary.
If you are shipping an item valued over $75, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.